Refund Policy :

Genuine Robotics 

Effective Date: March 2025

Thank you for shopping at Genuine Robotics. We appreciate the trust you place in us and want to ensure that you have a satisfying shopping experience. Please read this policy carefully to understand your rights and responsibilities when seeking a refund.

1. Return Eligibility:

- Our return policy covers products purchased directly from www.genuinerobotics.com within the last 5 days from the date of delivery.

- To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.

2. 5-Day Return Warranty:

- You have 5 calendar days to return an item from the date you received it.

- If 5 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

3. Refund Process:

- To initiate a return, please contact our customer service team at [support@genuinerobotics.com] or [+91 6383285865].

- Provide your order number, the name of the product you wish to return, and a detailed explanation of the reason for the return.

4. Broken or Damaged Products:

- If the product is broken or damaged (both electronically and mechanically) upon arrival, we will offer a replacement or a refund.

- Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

5. Exclusions from Refund:

- Products that show signs of use or damage not caused by sender.

- Products returned without original packaging or with missing parts.

- Any item not in its original condition or that is damaged (both electronically and mechanically) or missing parts for reasons not due to our error.

6. Refund Approval:

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 working days.

7. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Shipping Policy :

Shipping times vary depending on the product, with a minimum delivery time of 3 days and a maximum of 10 days. If the shipment exceeds 10 days, a full refund will be provided to ensure customer satisfaction.

9.Bulk Orders :

For bulk orders (defined as the purchase of more than 10 counts of the same product in a single order), the refund policy is subject to certain limitations.

If the bulk order contains damaged or defective items, we will replace or refund the affected items up to a maximum of 10 counts.

For damaged or defective items exceeding 10 counts in a bulk order, please contact our customer service team to discuss potential solutions, as the refund may be limited beyond this threshold.

Please inspect all items in your bulk order upon receipt, and report any issues to our customer service team within the 5-day return window.

10. Contact Information:

- For any questions regarding the return process, please contact our customer service team at [support@genuinerobotics.com] or [+91 6383285865].

Note:

Genuine Robotics reserves the right to modify or amend this policy at any time without prior notice. It is the responsibility of the customer to check the policy regularly for updates.

Thank you for shopping with us! We value your business and are committed to providing the best possible service.